Travel Counselor - Milpitas, CA


A career with AAA Northern California, Nevada, Utah, Arizona, and Montana is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Travel Counselors provide valuable travel sales and support resources to AAA members. They are passionate about travel, and enjoy sharing travel experiences or vacation ideas to others. Whether it be honeymoons, cruises, family trips or short get-a-ways, our experienced travel counselors provide knowledgeable recommendations to ensure a wonderful travel experience.

Why work for us?

  • Compensation – Base plus bonus platform with eligibility of annual merit increase
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
  • United Way –  $1-$1 matching

What our Travel Counselors do:

  • Our Counselors are self-sufficient and self-motivated in order to succeed and possess world-wide travel knowledge while being able to work with high level of accuracy. 
  • Travel Counselors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences. 
  • Products/Services Handled: Full Service International Cruise & Tour bookings; Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) – Membership Sales & Servicing (secondary).

Education & Experience/Licenses & Certification

  • Demonstrated skills in selling travel services (international and domestic) are required. 
  • Strong interpersonal, presentation and consultative communication skills. 
  • The ability to cultivate relationships, identify the needs of our Members, and thrive in a sales culture is a must. 
  • Detailed knowledge of travel products and strong geographical knowledge 
  • This position also requires a High School Diploma or GED. 
  • Bilingual communication skills and/or Travel Institute certification as ‘CTA, CTC, or CTIE’ are a plus.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds .

About Us
For over a century, AAA has continued to redefine itself to become a multi-faceted leading provider of travel, insurance and auto services. We know you’re as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That’s what makes you so exceptional, and what you offer our Members and the communities we serve that much more unique. As an eligible Team Member, you have the chance to do honorable work, receive competitive compensation, a comprehensive benefits package and opportunities to grow your career.

The second-largest regional Member club of the national organization, and fastest growing mid-large size club in North America, AAA Northern California, Nevada & Utah is headquartered in Walnut Creek, California, and brings together:

  • An award winning work culture and environment
  • 2,800 employees to serve over 4 million Members
  • Over 75 branch offices across Northern California
  • Eleven branch offices across Nevada
  • Six branch offices across Utah