OPERATIONS NINJA - LEISURE TRAVEL SALES
Location: Virtual (e.g. work-from-home)
Do you love travel and spreadsheets?
If you’re obsessed with travel, ridiculously detail oriented (a perfectionist to a fault), and passionate about systems and processes, you may be the perfect fit for our globally-distributed team!
This is an amazing opportunity for someone who is smart, ambitious, and incredibly organized. Join a fun and dynamic company, work from nearly anywhere in the world, and live and breathe travel.
WHO ARE WE?
We are a fast growing travel company that specializes in crafting bespoke journeys for savvy travelers from around the world.
Apart from the unique experiences we offer our clients, it is our extreme attention to detail that helps us ensure that each of our travelers has an amazing trip. As part of your job, you’ll be working closely with Andres on Boutique Japan (and possibly on a new venture we are launching), as well as with our lovely travelers and suppliers. We love what we do, and get to work with fascinating people from around the world.
WHO ARE YOU?
We are hiring an Operations Manager to join our team and help us “level up” our operational and support sophistication. Travel industry operations experience is a plus, but not a requirement.
Your primary mission – should you choose to accept it – is to provide our travelers with a seamless, worry-free and wonderful experience, from the moment a trip is booked, until after our clients have returned home from their trip. You’ll be responsible for communicating with our travelers and suppliers throughout this process, and for all the behind-the-scenes work that ensures they have an amazing trip.
Superlative speaking and writing skills (including spelling and grammar) are essential. Expertise in over-the-top Zappos-style customer service is a huge plus.
The position requires an obsessive attention to the smallest details, and the ability to think well outside the box. It is painstaking work that requires a ninja-like, almost superhuman ability to focus on tiny details.
WHAT TO EXPECT
You’ll spend the first few weeks with us learning about our business, beginning to master all of your tasks and responsibilities, and providing our customers and suppliers with amazing service.
After you have mastered these skills you will embark on the greater mission: finding and developing ways to improve our systems and processes, so they are more efficient, easier to execute, and – most importantly – increasingly better for our clients. A huge part of your job will be to continually discover and fix operational weaknesses, and you must have a proven track record of being able to manage yourself.
Even if you have no travel industry experience at all, if you have relevant experience and can convince us that you are perfect for this job, we want to hear from you.
Below is a sampling of the types of tasks and responsibilities you’ll be in charge of. If these tasks don’t make sense to you yet, don’t worry. After joining our team, you’ll be trained in a broad range of skills.
TASKS & RESPONSIBILITIES:
- Preparing, revising and proofreading detailed trip itineraries (in our business, the details are everything)
- Helping our clients enjoy memorable and stress-free travels by arming them with important trip details, essential pre-departure information, and answering pre-trip questions
- Communicating extensively with suppliers (e.g., hotels, guides, etc.) to coordinate services
- Staying on top of continually evolving client support tasks, and ensuring nothing falls through the cracks
- Following detailed SOPs (standard operating procedures) to complete tasks with total accuracy – and, most importantly, updating SOPs as processes evolve
- Identifying and fixing operational weaknesses so that our systems and processes continually evolve to be more efficient, easier to execute, and increasingly better for our clients
EXPERTISE IN THE FOLLOWING IS A PLUS:
- Asana and/or Trello
- Google Apps
This is not an easy job, and you will be working full time. But you won’t be working from a cubicle (unless cubicles are your thing), because the position is remote, i.e., location-independent.
With a headquarters in California, our company is US-based but location-independent, which means that you can work from almost anywhere in the world you please – provided you have infallible Internet.
Don’t think this means you’ll be on vacation: whether you’re working from Tokyo, Perth, Barcelona or elsewhere, you will be working hard and tackling difficult but invigorating challenges.
It will be up to you where to set up base.
As a close-knit team, we will speak often by Skype, Slack and email – and meet in person when possible. But if you have a feeling that working remotely might not work for you, you may be right. Many people prefer the structure and interaction of in-person office positions, and remote work can be lonely and challenging – it’s definitely not for everyone.
This is a full-time job with a fairly flexible schedule.
We are extremely results oriented, and while we will provide a lot of guidance and support (we want you to succeed!), you must have a proven track record of being able to successfully manage yourself.
While we are generally not as concerned about which hours you work (you won’t be clocking in and out), you will have daily, weekly and other regular deliverables that must be completed on time.
You will also need to coordinate your schedule to speak in real time with the rest of the team (via Skype and Slack), which – depending on your location – may require flexible time zone coordination on your part. Particularly at the beginning, we will speak in real time several days a week and often daily.
Pay will be dependent on experience and skills. Working hard and thinking outside the box pays off here, and there is a lot of room for growth.
For the right person this is a once-in-a-lifetime opportunity and there will be many opportunities to increase your level of responsibility and compensation.