Group Travel Advisor-University Team

TELECOMMUTE · Salt Lake City, Utah, United States · Operations

DESCRIPTION

Christopherson Business Travel, a globally recognized leader in Travel Management is looking for a Group Travel Advisor to join our University Team.This position is accountable for the accurate automated servicing of travel arrangements. The travel advisor will perform all ticketing duties and provide travel counseling with an exceptionally high level of service to all employees of our client.


RESPONSIBILITIES

  • Negotiate rates on behalf of a group for multiple accounts

  • Determine the most economical and efficient manner in which to handle the clients travel arrangements and/or service needs

  • Recommend services or products based on discussions with the client regarding expectations and cost effectiveness

  • Effectively prioritize requests and handle efficiently

  • Keep abreast of the travel policies of accounts serviced by their office

  • Ensure customer awareness and education and capitalize on cross-sell opportunities by having a general knowledge of all travel related products and services

  • Be willing to work as part of the overall office team assisting others when their own workload is down

  • Demonstrate proficient and effective computer skills and keep up with system enhancements

  • Communicate effectively with clients, manager and agents to promote “open door” policy.

  • Respond to customer complaints promptly

  • Resolve problems in a timely and accurate manner

  • Maintain precise documentation and records of customer feedback

  • Analyze situations to facilitate change and implement new procedures

  • Continually monitor client expectations

  • Organize and process group travel for 10 or more travelers handling multiple groups simultaneously

REQUIREMENTS

  • 3-5 years of reservation experience with a full service agency

  • Current Worldspan GDS experience

  • Experience in group travel including charting buses, securing air and room blocked space

  • Strong international booking and pricing experience

  • Experience working with multiple accounts with varying policies and procedures

  • Effective written and verbal communication skills

  • Working knowledge of industry and agency accounting

  • Strong organizational skills and attention to detail

  • Proven record of exceptional customer service skills

  • Shift hours: 11:00 AM - 8:00 PM CT

BENEFITS

  • Medical and prescription drug coverage

  • Health Savings account(HSA)

  • Wellness Program

  • Dental Coverage

  • Voluntary Vision Coverage

  • Flexible Spending Account(FSA)

  • Basic life and accidental death and dismemberment (AD & D) insurance

  • Long-term disability

  • 401(k) retirement savings plan with match

  • Voluntary Supplemental insurance products

  • PTO and Holidays