Hotel and villa partnerships manager

Location - Los Angeles  

Salary - DOE  

The hotel and villa partnerships manager (HPM) will report to the hotel and villa partnerships regional manager (RHPM) and be primarily concerned with the curation and account management of a portfolio of hotels within the North and South America collection.

The HPM will be accountable for the product quality and financial and commercial performance of their portfolio. They will be expected to contribute to the wider partnerships team globally, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business, both culturally and commercially.

Responsibilities

  • Product acquisition within the assigned portfolio, through commercially driven decision making – demand analysis, seasonal relevance, price sensitivity and so on
  • Increasing commercial performance of existing hotel and villa partnerships through robust account management, nurturing relationships in a style that is consistent with the Smith brand
  • Ensuring competitiveness by improving and maintaining product quality, including rates, offer depth and inventory availability
  • Increasing profit margin and conversion rate of the assigned portfolio 
  • Leading all commercial discussions with hotel and villa partners, including their contribution to ancillary programmes, fees and commission levels
  • Establishing and proactively engaging with key internal departments to ensure a positive influence on the portfolio’s performance 
  • Driving a trading culture in the business by analysing and understanding customer demand and maximising availability to satisfy that demand

Requirements

  • High level of commercial acumen, and an analytical and commercial mindset 
  • At least three years of senior-level negotiation and hotel-contracting experience, preferably within boutique or luxury travel
  • At least three years of account-management experience, preferably within boutique or luxury travel
  • Established network of boutique or luxury hotelier and industry contacts
  • Ability to work in a fast-paced team, prioritising a busy workload, multiple projects, hotelier meetings and travel 
  • Understanding of hotel distribution, rates and inventory management
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Analytical, data-driven decision making
  • Familiarity with Google Drive, Microsoft Office (Excel proficiency is a must), and quick adoption of new databases and systems
  • Fluency in Spanish to business standard (preferred but not essential)
  • The ability to work flexible hours and regularly travel internationally 
  • Eligibility to work in the US

To apply, please send a cover letter and CV, as a PDF, to Carla.melmoth@smithhotels.com. (We can only respond to applications with the requested experience.)